Privacy Policy

Last Updated: May 11, 2025

This Privacy Policy describes how Resolved App ("we", "us", or "our"), developed by Digital Fractal Technologies Inc., collects, uses, and discloses your information when you use our mobile application and website. We are committed to protecting your personal information and your right to privacy, in accordance with Canadian laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and international laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

• Personal Data: name, email address, phone number, account credentials
• Device Information: device ID, operating system, browser type, IP address
• Location Data: GPS-based location (if granted)
• Usage Data: interactions, preferences, crash logs, page views
• Third-Party Data: data from authentication providers or linked services

2. How We Use Your Data

We use the data for:

• Account creation and authentication
• Personalized user experience and content
• Improving app performance and functionality
• Analytics and usage insights
• Marketing communications (with opt-out)
• Compliance with legal obligations

3. Third-Party Tools We Use

We use trusted third-party services that may process your data:

• Google Firebase (authentication, crash reporting, analytics)
• Stripe or similar payment gateways (if applicable)
• Google Maps API (location and mapping)
• Cloud hosting providers (secure data storage)

4. Legal Bases for Processing

We process your data under one or more of the following legal bases:

• Your explicit consent
• Contractual necessity
• Legal compliance
• Legitimate business interests

5. Cookies and Tracking Technologies

Our app and website may use cookies, beacons, and similar technologies to improve performance, analyze trends, and track user movements across pages and devices.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy. When no longer needed, we delete or anonymize the information securely.

7. User Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Correct inaccurate or outdated data
• Request deletion of your data ("Right to be Forgotten")
• Withdraw consent at any time
• Lodge a complaint with a privacy regulator

8. Children's Privacy

Our app is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us to have it removed.

9. Data Security

We implement technical and organizational measures to protect your personal information, including encryption, access controls, and secure data storage. However, no method is 100% secure.

10. International Data Transfers

Your data may be stored and processed in countries outside your own, including Canada and the United States. We ensure that appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. The date of the latest revision is indicated at the top. Significant changes will be communicated via in-app notification or email.

12. Contact Information

If you have questions or complaints about this policy or how we handle your data, you can reach us at:

Digital Fractal Technologies Inc.
Email: contact@digitalfractal.com